FAQs

Processing Time:

Since our designs are pre-made, the processing time to personalize each sign should take no more than 1-3 business days depending on the volume of orders waiting to be completed. Once payment and your child’s personal info is received, my work can begin. I will then send you a proof of the design for you to review. Let me know of any changes I need to make or let me know that it’s perfect. Once an approval is given, I can send you the final copy (JPEG format).

Custom orders may take longer (estimated 1-5 days), once again depending on the volume of orders waiting to be completed.

Rush orders are available for purchase if you’re in a time crunch.

Ordering and Payment:

All shopping and payment is done through Etsy. All forms of credit cards, Apple Pay, and Etsy gift cards are accepted.

Step 1: Choose the size, Add to Cart, Complete checkout process

Step 2: In the “Notes to SweetLavenderStore” section, give us your child’s information that you would like in that design. You can also send that info in an email to sweetlavenderdesigns@gmail.com

Shipping:

All of these designs are sent to you as a digital print (JPEG) through Etsy Messanger or email. It is your responsibility to print the signs. You can either print them out at home on photo paper or card stock OR you can have the design printed at a Print shop (Walmart, Staples, Vistaprint, etc.) You are welcome to print your design as many times as you want.

Refunds:

Unfortunately, once payment is made and the designing process begins, I cannot offer a refund. Basically, you are paying for my time and effort that it takes to make your personalized design. However, if there is an issue with an item, we will be happy to work with you to fix the problem.

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